Warranty & Returns

RTA Cabinets Canada offers a limited lifetime warranty on our cabinet boxes against manufacturing defects in materials and workmanship, for as long as you own your home and the cabinets remain in normal residential use. This warranty covers issues such as defective plywood construction, faulty factory joinery, or finish defects present at the time of manufacture.

The warranty does not cover damage caused by improper assembly, improper installation, accidents, misuse, exposure to excess moisture or heat beyond normal kitchen conditions, normal wear and tear, or modifications made after delivery.

To make a warranty claim, email service@rtacabinetscanada.ca with your original order number, a description of the issue, and clear photos of the affected cabinet. We will review your claim and, where it is covered under this warranty, arrange for a replacement part or cabinet at no charge. Shipping for warranty replacements is handled on a case by case basis depending on the nature of the claim.

We offer individual sample doors for 35 dollars so you can see the finish and quality in person before ordering a full kitchen. If you go on to place your first cabinet order with us, the cost of your sample door is refunded. Sample doors are not eligible for the standard cabinet return policy described below, but you may contact us with any concerns about a sample.

Unopened, undamaged cabinet boxes may be returned within 30 days of the delivery date. To start a return, contact service@rtacabinetscanada.ca with your order number and the items you wish to return. The customer is responsible for arranging and paying for return freight. Once the returned items are received and inspected, a refund is issued for the product cost, excluding original outbound shipping charges where applicable.

Assembled cabinets, custom configurations, and any made to order items are final sale and cannot be returned, since these are prepared specifically for your order.

Please inspect your delivery as soon as it arrives. Check the box count against your order and look over each box for visible damage before the carrier leaves if possible. If any item arrives damaged or if your order is missing an item, report it to service@rtacabinetscanada.ca within 48 hours of delivery, along with photos and your order number. We will arrange a replacement or correction promptly. Damage reported after 48 hours may be more difficult to resolve with our delivery carriers, so please check your order right away.

If you would prefer not to assemble your cabinets yourself, our expert assembly service builds every cabinet in your order before it is delivered, for 75 dollars per cabinet. Assembled cabinets are inspected as part of the assembly process, and our limited lifetime warranty on the cabinet boxes still applies.

If you are unsure whether an issue is covered under warranty, or you have any question about a return, contact us at service@rtacabinetscanada.ca or by phone at (519) 914-5573 and we will help you sort out the best path forward.